English (United States)

Whistleblowing Tool / Hotline

Report an Incident

Report an Incident

NOTE: This process is significantly shorter than reporting via the "Call us" option, because for non-English calls a translator is required. This system makes it easy to report a compliance incident, for example, corruption or bribery, harassment, fraud, theft, human rights violations or unsafe conditions. You can submit your report anonymously. We encourage you to leave your email address with our Whistleblowing Tool. KION will not be able to see your email address, but we can contact you anonymously via the Whistleblowing Tool.

Click the button below to get started with your report and we'll ask you a few questions about the incident.

Check Status

Check Status

You can check the status of your report or question using the access number and password you created when you submitted the report or question.

Call Us

If you would prefer to speak to someone confidentially, call us and one of our representatives would be happy to assist you.

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If you are dialing internationally choose your location from the list below for the international number assigned to your country. If your country is not listed click here for additional instructions.

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Please note this is not an emergency service. Contact your local authorities if this is a life threatening issue.

Integrity builds trust!

"Integrity is one of our values and the principle upon which our business is based. By aligning our actions with ethical, compliance, and sustainability standards, we can build trust and protect our reputation." 

Rob Smith, CEO of the KION Group  

For us, following rules is an integral part of everyday life. That means observing laws, observing social conventions and courtesies, and much more. In a company, observing rules has a name: compliance.

Together, it is our responsibility that everyone knows and can observe the rules. Compliance also stems from the values that determine our corporate culture and are the foundation of our successful business dealings: Integrity, Collaboration, Courage, and Excellence. Time and time again in the media, we hear of suspected cases of corruption in politics and business. Such cases often seem clear, but what about the gray areas? Where does corruption actually begin? The one thing we do know is that wherever any suspicion can arise, there is also the danger of lawsuits, sanctions, damage claims, and injury to reputation. The consequences – both for the individuals concerned, as well as for the Company – are often unpredictable.

We would rather avoid such cases altogether, but that is only possible when every KION employee does the right thing. Consequently, Integrity is one of our core values – and integrity is also at the core of compliance. Compliance is a challenge to each one of us. Always making the right decision and following all of the rules is not easy.

That’s why Collaboration is important. We trust and help each other when things get rough. We attentively open ourselves to doing the right thing. Managers in particular bear a special responsibility. They support their colleagues and are examples of compliance. Our compliance organization provides advice on this. Our forward-looking strategy requires Courage, because we ultimately have to take calculated risks. In day-to-day business, it sometimes seems easier to turn a blind eye and disregard a rule or two. Courage is required here as well, including the courage to resist temptation.

There are no “ifs” or “buts” in compliance. We are a leading, innovative global supplier of forklifts, warehouse technology, and supply chain solutions, and also provide the respective services. To us, excellence means first and foremost that in the end our customers take away the maximum benefit. Our employees, who do their best every day for our customers, are the basis of our success. Their daily commitment and creativity are the heart and backbone of the KION Group. For them, we offer an attractive workplace. Our shareholders also consider the KION Group to be a reliable, solid company, whose strategy is aimed at four main areas: growth, profitability, resilience, and capital efficiency. In short, we offer our stakeholders Excellence, and even the slightest misconduct could put that in jeopardy. In other words, there can be no excellence without compliance

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WHAT HAPPENS AFTER THE REPORT HAS BEEN SUBMITTED?

Every compliance report is forwarded to the members of the relevant Compliance Committee, or Human Rights Committee and the responsible Compliance Officer, Data Protection Officer or legal counsel without delay. The reporting party will receive a confirmation that the report was received.

The relevant Committee will then assess the content of the report and decide which measures to take. In most cases an investigation will take place and further communication with the reporting party to clarify facts of the matter may be necessary.  When the incident is fully investigated the relevant Compliance Committee will decide on potential follow-up measures and close the case. After three months at the latest the reporting party will be notified about the status of the investigation or the result and the closing of the case.

Each report will be treated confidentially (or anonymously if the reporting party so wishes), and in accordance with applicable data protection rules. The KION Group is committed to the principle of non-retaliation, i.e. no adverse action is to be taken against an employee who in good faith reports a possible violation of our KION Group Code of Compliance or applicable law.

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