Service Designer (m/f/d)

To help us speed up our digitization and transformation projects with a pioneering spirit and implement a digital DNA for the KION Group, we are now looking for a

Service Designer (m/f/d)

Your Responsibilities:

  • Analyzing problems and turning ideas into exceptional products, service concepts, or process optimizations as part of the Design team
  • Examining end users' behavior and the context of use, developing personas and customer journeys among other things and creating service blueprints with the focus on the end user at all times
  • Supporting the development of appropriate business models in collaboration with the business stakeholders and the project team
  • Developing (and improving) internal methods and processes with a view to identifying technical solutions for business scenarios on behalf of our customers
  • Taking on the role of an expert when it comes to identifying relevant issues and employing suitable methods
  • Planning, conducting and evaluating research as well as planning and conducting user tests
  • Planning and running workshops
  • Acting as the point of contact for internal and external stakeholders

Qualifications & Requirements:

  • A degree in (service) design, strategy, psychology or a related subject
  • More than three years of professional experience as a Service Designer or in a similar role
  • Experience of managing digital projects and good knowledge of design thinking and Lean UX methodology
  • Enthusiasm about current trends and discussions surrounding service design and an ability to articulate and visualize findings and ideas effectively
  • Some initial experience of working with tools such as Adobe Creative Cloud or rapid prototyping solutions is desirable
  • Excellent communication skills, confidence and assertiveness, demonstrated, for example, when running workshops with large groups
  • Excellent knowledge of German and English (written and spoken)
  • An ability to work well as part of a team
  • Enthusiasm about state-of-the-art digital technology and a flair for experimentation
  • Good people skills and sensitivity toward their needs
  • Flexibility, creativity and fast reactions when planning and running projects and workshops

We offer:

  • The chance to work as part of a dedicated and dynamic team
  • A modern, pleasant working environment
  • Plenty of opportunity to experiment and try out new ideas
  • Performance-related pay
  • Additional employee benefits


If this role appeals to you, we look forward to receiving your application (stating your earliest possible start date and your salary expectations) via our application link (which you can find at Your contact person is Arno Buschmann (phone: +49 (0) 69 2011 07165).

HR Contact

Your contact in the HR-department of the KION Group.

KION at a glance

Our portfolio as well as our brands, sites and milestones.