"A flexible mindset is crucial"

Customized options have long been a hallmark that sets Linde trucks apart from the competition. “That said, we are still not always satisfied with our response and delivery times,” admits Krinninger. But that is going to change. “We have introduced several initiatives where we can improve response times and reduce lead times.” New online systems should help to make the broad product range more transparent and ensure that the order handling processes are better integrated. Additional employees will also provide a further boost. “With these measures, we hope we can offer a much enhanced service to customers in 2017.”

In addition to product quality and service, sustainability is also steadily becoming an important factor for customers. It is also a key sales argument. “There are certain requirements that we must fulfil. Beyond that, it is my belief that we should always act with sustainability in mind, in everything we do. For our customers, employees and shareholders as well as for the environment. It is why corporate responsibility plays a key role in the decisions the Linde management team makes,” explains Krinninger.

Helping to shape this change is fascinating for Krinninger. Ultimately, he wants to set the company on the right course so that it will be as relevant to customers in 10 to 15 years as it is today. “In Europe, Linde has been successful the last several years and we have continually improved our results. Yet, the factors that made us successful in the past are not necessarily the same ones that will make us successful in the future,” he says.

Krinninger relies on the people around him, just as he does when he’s mountain biking. And not just because of the support they provide. “A collaborative effort is simply more enjoyable!”